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Our Policies

At Gavet-Le Tissier Jewellery, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.

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Refunds and Returns

We want to you to be able to order with confidence and ensure you are happy with your purchase. If your purchase is not as expected you can return it within 7 days, as long as it hasn’t been worn or damaged. This can be exchanged for a different item or we can provide a refund. The cost of the return postage will not be refunded. Please contact us for a return address.


All jewellery items are despatched from our workshop in Luxembourg. Please note that deliveries will arrive with the relevant customs declaration showing a description and value of the enclosed item/s. If the item is intended as a surprise we are always happy to deliver to an alternative delivery address.​

  • In stock items will be dispatched within 24 hours

  • International orders welcome

  • Postage rates / options available at checkout


For any other destinations please message us and we will be happy to look into this for you.



Please note that any taxes and duties incurred once the shipment has reached the destination country is the responsibility of the customer.

Terms of Use

Thank you for visiting the Gavet-Le Tissier Jewellery Website. By continuing to use this Website, you are agree and accept these Terms of Use.



  • "We", "us" or "our" means Gavet-Le Tissier Jewellery.

  • "You" and "Your" means the person using the Website whether as a guest or as a registered user.

  • "Website" means the website


If you disagree with any of the Terms of Use you should immediately exit the Website. This website may be used for your own personal, non-commercial use in accordance with the Terms of Use. You may print and download material from this website provided that you do not modify or reproduce any content without obtaining prior written consent.



We will do our best to ensure the ordering process is as smooth as possible. However, we do not have to accept your order, and in particular, for reasons such as:

  • we do not have the goods in stock;

  • your payment is not authorised or the processing has failed;

  • there is an error on our Website regarding the price or other details of the goods;

  • unable to deliver to provided address

If we do need to cancel an order we will contact you as soon as possible and issue a full refund.


Your right to cancel your order

If you choose to cancel your order then you must return it to us at your own cost and risk and we advise you to ensure that the item/s from your order is adequately insured as we will not be held responsible for postage costs or any items that are lost, stolen or damaged in transit. The cost of the return postage will not be refunded. All returns must be returned within 7 working days.

Any item of jewellery that is personalised, bespoke or custom made to your specifications is non-returnable.



We reserve the right to modify our Terms of Use at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Privacy Policy


When you visit our website, we may receive and collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.


We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


Data retention - When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. You can read more about how uses your personal information –

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will use your personal information to process and fulfil your order and payment, help us develop and improve our website, generate general statistic information about the website user base, sales information and patterns, allow you to participate in any interactive features on our website, updates on new products or other related information, to keep you updated with information by email, or mail, to communicate with you regarding your order or any complaints, investigation of any breach of our Terms of Use.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms of Use and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and mail.


We may disclose personal detail to the police, regulatory bodies or legal advisers in connection with any alleged criminal activity or offence or suspected breach of the Terms of Use and or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching these Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.

Keeping your data secure is important to us and we will do our utmost to take reasonable steps to protect your personal information. However, any transmission of information submitted by you is carried out at your own risk, the internet is generally not a secure environment and no data transmission over the internet can be guaranteed as totally secure. We cannot be held responsible or liability for the security of your information or data on the internet.


Unless otherwise stated, all copyright, trade marks, design rights, patents and other intellectual property rights (registered or unregistered) in and on this website belong to Gavet-Le Tissier Jewellery. We reserves all of its rights in the website. Nothing in these Terms of Use grant you a right or licence to use any trade mark, design right, copyright or other intellectual property right owned or controlled by Gavet-Le Tissier Jewellery without written authorisation. 


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


This privacy policy was last updated on 6/9/2023


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